Disgusted Discovery medical aid client *** or ***

Firstly I am a loyal customer of Discovery, I have life insurance, medical aid, gap cover, vehicle and household insurance, and Investments with them.

BUT the treatment that I had received today, clearly shows me I am a mere number. I have never been so disrespected in my life by a company.

After my wife and I had gone for a blood test her hormone levels were extremely high, our Doctor then said this is worrying and we should consider a NIPT test. We then proceeded to do so. Subsequently, I submitted the claim accompanied by a written letter for our Doctor explaining why the NIPT was performed. The Discovery`s arrogant NIPT administrators sent me a well-rehe****d email stating because of "x" and "y" they are not willing to pay and completely disregarding why we went for it in the first place. Thus ignoring our high risk indicator which was the reason we went for the test.

Subsequently, my Gynae provided an additional letter again explaining why we went for the test and why our trigger is also a clear medical indication of a syndrome which the NIPT test was done out of necessity.

Guess what.....AGAIN Discovery sent back the same email a mere copy and paste exercise was done, that's how much we as customers mean to them. A call or a personally addressed email is clearly too much to ask for. This CLEARLY illustrates that no time or care was taken in even reading the second letter or explaining to me why they are still not paying for the test.

I have never been so disgusted in my life with a company for which I have more the R20k worth of debit orders every month.

I am disgusted and will make sure that I strongly consider moving all my products from Discovery. Claim number *** or ***