Disgusted - Discovery Med Aid

Totally Disgusted with Discovery – my mum of 75 years is on Discovery Core Plan (Hospital Plan) for the past 7 months with a 3-month general waiting period completed and a 1 year for pre-existing conditions. Existing conditions Diabates and Pressure. She had severe chest pains and was rushed to the Mount Edgecombe hospital with irregular Heartbeat and was treated in trauma and the Doctor ran checks and decided to admit due to the irregular heartbeat. All documents were sent through and DISCOVERY decided to decline admission due to her sugar being high. The case manager for Discovery that works in the hospital mentioned she advised Discovery to admit her but we were sent from pillar to post from 10 in the morning till 7 in the evening whilst my mum lay in in the trauma. The Hospital staff was shocked in the manner which Discovery carried themselves and really tried to help till the very end. We waited 20 -30 minutes holding on for assistance from Discovery per attempt and that was like 5 times. We were told to wait 30 minutes at 19:00 so that the documents could be reviewed and I am still waiting 15 hours later for that call whilst my mum lay ill at home. Shame on you Discovery it can’t always be about the money….