Disgusted by the level of service

Discovery has never respected its customer, we have pending query since last year November regarding a claim that was not supposed to have been paid by discovery and now we sent a reversal claim form and were told that it will take three working days and till date nothing has been done, seems race is a huge factor in terms of how quick complaints and issues are being resolved, i am so disgusted by the level of service discovery is giving to us and not taking its customer serious.

we have raised a lot complains and always calling for feedback and the so called team leaders or manager are the worst one can deal with