disgusted by extended "benefits":!

I am severely disappointed by the way my claim for my extender benefits has been handled- I have emailed and phoned numerous times, and there is always an excuse. you explain to use the sites and check what is covered- i do this and then you reject the claims due to "incorrect billing code", then its billed correctly and then rejected again as "no notes from doctor". feels like 1 excuse after the next- absolutely pathetic service that I pay thousands for a month, and make sure I follow the rules step for step- now I'm stuck with additional legal fees. I will be cancelling and ensuring everyone at my workplace cancel and move over to our other provider too.