1 reviews | Active since May 2014
Disgusted by Discovery service
I was with Discovery until 28 Feb 2015, I used my medical aid during the notice period mistakenly however I made two payment way over the outstanding amount in order to cover the amount used.<br> <br> In Jan 2016 I realized that there was a judgement against my name for the claw back amount...I called Discovery over and over again to clear my name and help were possible to identify these two payments.<br> i was informed 3 weeks ago that I would be refunded my over payment but until today i have wasted my time and airtime trying to get money that is OWED TO ME. Now I am being told that the amount has been identified however does not reflect in the finance department... not sure how an amount can reflect in the Health account but not in finance.<br> Discovery was so quick to issue a letter of demand for a mere R527 but now that they have to refund my balance of about R2600 they are giving me the run around... I am VERY disappointed with such a big brand and respected company!!! I will be reporting this to the Ombusman as well. I WANT MY MONEY.
Thank you for taking my call.
As discussed, we have escalated the matter to our Finance Team so that we may refund the amount to you. We will be in contact as soon as possible to confirm when you may expect the refund.
I apologise for any inconvenience caused by the delay.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for taking my call.
As discussed, we have escalated the matter to our Finance Team so that we may refund the amount to you. We will be in contact as soon as possible to confirm when you may expect the refund.
I apologise for any inconvenience caused by the delay.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
