Disgusted by Discovery

I have contacted Discovery telephonically, for over 6 hours in the last three weeks in trying to settle money owning to me for thousands.

Due to the non-response from a principal officer, I have to contact the call center, in which they: 1. require me to explain the situation; 2. send me to a different division; 3. resend me to the previous division; 4. require me every time, once again, to re-explain the issues; 5. cut the call.

I am out of pocket from Discovery for thousands and I have over 20 email threads proving that Discovery owes me, in terms of the law under PMB!

It has become so frustrating that I just started to cry on the last phone call with them, no one in the call centre will escalate my issue and when I send the escalation email address the issues I never hear back.