Disgusted

I wanted to make use of my Extender Benefit Option yesterday as my savings account is exhausted. For me to use one of my 6 Dr Visits that I still have I need to first do a Virtual Consultation on the Dr Connect App. Second option I need to go to a Clicks or Dischem so that the sister can refer me to go and see a doctor. I have bad sharp shooting chest pains that comes and goes especially on my left. After a lengthy phone call at my expense Discovery advice that I must go to a pharmacy so that the sister can refer me to go and see a Doctor. I went to Clicks as per the consultant, got there and no one at Clicks knows about this, so I had to do their work and explain to the nurse at clicks what to do. The nurse at Clicks assisted me and gave me the referral to go see a doctor. I went to my GP, thinking I have done it all as per the Discovery consultant/Dr who decide when 1 need a doctor. My Doctor got hold of the ‘know it all’ consultants at DISCOVERY who said that they will not pay him if he assists me after he explains to them what my symptoms were. Discovery got all these new and smart tools but they do not show the doctors how to use them properly. The want us to follow procedure but can’t give the correct info. I Pay more than R7000.00 a month for medical aid to get no assistance form them!!! I don’t have a headache or fever this is a true emergency and I have 6 visits available but Discovery doesn't want to pay because I must follow there procedures and go to certain doctors and pharmacy as set out by them, but they can’t even tell me which the correct pharmacies and doctors are. Discovery will rather let you die on a Doctors bed than help you!!! Very disappointed with Discovery!!! It is not like we are misusing these 6 appointments that is available to us!!! In emergencies Discovery should really pull their act together and help their clients. This is just one of your money-making schemes, while people are really sick. Covid-19 affected our lives badly, I now am an only breadwinner with a cut salary. Make sure that medical aid is paid every month and this is what we get. Discovery answer me this: What happens to children who gets sick: Fever, Choke, Vomiting, get hurt, cuts, burn, break a leg?!!!!! Will I first have to have a consultation with my “phone”, How will someone help you through a phone? HOW, please tell me HOW?????? I’m done with Discovery.