Disgusted at service

I am absolutely angry, I tried to change my debit orders from my present bank to the previous bank they were deducting from and I am expected to upload documents online however when you go to the site and fill in everything they want you to sign a mandate and when you go back to to upload it they say the application is being processed. Then i tried e-mailing it. Then i was told the documents are insufficient. So then I phoned them and spent an hour on the phone using my airtime. Then get told I must fill in different forms and then they will process it. I am trying to change it because I don't want the debit order to bounce because I got retrenched. However I am now still waiting for a response to see if they have changed it. Seriously I have had enough of this medical aid, they don't pay for some of my chronic meds, even though you can get the same meds from a government hospital. I have to pay co-payments even if it is a generic. Now they did not pay the doctor but I am listed under chronic conditions. I am really fed up. Maybe it is time to go to another medical aid. They don't pay for anything.