BD
Bongiwe D

1 reviews | Active since Dec 2021

08 Jun 2025, 11:52

Disgusted and disappointed

I had to wait for 3hrs with excruciating pain to get medical attention waiting for authorization from the medical aid, to make things worse I was told I wasn't going to get the treatment that the Doctor suggested because it wasn't authorized, I don't even have words to describe how I'm feeling, I'm laying in hospital and my Doctor is still waiting for authorization, the sad part is they denied the treatment he felt will be good for my condition.

0
Replies (2)
Discovery Health
Discovery Health's reply09 Jun 2025, 06:51
Official
Dear Bongiwe D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jun 2025, 17:52
Official
Dear Bongiwe D

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team