Disgusted

The level of treatment and service from discovery health in handling my special claim is shocking and disgusting. This is totally the highest level of disrespect, insult, bullying and poor service. However, this does not surprise me considering that this is the level of service I have come to be accustomed to when dealing with discovery. It is easy to take my money, no red-tape but fail to apply the same energy and urgency to claim payouts. It must be a struggle and being subjected to their stupid internal processes where there is never any accountability from anyone. When someone has failed, no accountability but you are fed lies in attempt to cover up their failures. I submitted a special claim on 2 January 2024, Ref ***, but to date I am still not paid. It has been escalation after escalation, lies and insincere apologies. After many escalations and unnecessary fighting, I was told on Thursday 11 January 2024 that the payment should be in my bank account on Friday or latest Monday, 15 January 2024. Today its Tuesday, 16 January 2024 , still no payment.

Seriously...how much more of the stress must I endure...where is the sincerity and empathy in this matter??

I'm done with your apologies...nonsense!!!

Pay me immediately!!!!