Disgusted

Member number: : ***-The above member is 72yrs old and even though a script for his chronic medication was submitted only two deliveries took place and assumable no need for further chronic medication was needed as nothing was delivered thereafter. As per service provider the member needed to contact them, however the member is basically incapacitated and unable even to urinate by himself which begs the question what empathy if any you and your service provider have. On inquiring I was informed that a new script is needed which require the member, who is on pension, to go to a Dr and pay for the consultation. This, in our view, is not and cannot be entertained as it is due to your service provider's negligence that no medication, which was supposed to be delivered every 27 days did not occur. I would like to urgently request for the medication to be dispatch to the said member's address as he is in URGENT NEED of his insulin which in the event it does not reach him, he will have to be admitted to hospital.