SJ
Selena J

1 reviews | Active since Dec 2012

31 Jan 2024, 19:35

DISGUSTED

According to Discovery Health, they did an "INDEPENDENT CHECK" on my income and from this so-called "CHECK" deduced that my premium will now increase from R2,700 to R6,500. I have no idea how they got to that as I have been UNEMPLOYED FOR TWO YEARS. Called twice this week, held on for nearly 8 minutes on first call then over 10 minutes on second call. So, I got no assistance. I do not have sufficient airtime to hold on this long. I then resorted to email them. Sent three emails thus far with no response as yet. There is no R6,500 in my account so the DO will be returned as unpaid and I will have to pay the cost. Why would want to pay R6,500 for a Mickey Mouse plan like KeyCare where I have to jump through hoops to have treatment paid for or approved. THIS IS DAY LIGHT *******. For a nerve, they start the letter off with "WE CARE ABOUT YOUR WELL BEING". Hogwash!!! is what I call it.

0
Replies (2)
Discovery Health
Discovery Health's reply01 Feb 2024, 07:11
Official
Dear Selena J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Feb 2024, 20:13
Official
Dear Selena

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team