Disgruntled Customer

I am highly disgusted at Discovery Medical aid. My daughter was admitted into Flora hospital on the 16th March for a gastroscope. I informed the doctor about the possibility of a co-payment and he informed me that I need to check with the reception and if there is, he will be able to transfer me. Before finalizing everything with the reception, I asked twice about the co-payment. The person responsible for the booking informed me twice that the medical aid had authorized the hospital visit and no co-payment was reflecting. I asked again (3 x) about the co-payment. It was confirmed that no co-payment was reflecting. I am now going through the claims and note that R6000 has been taken off my medical saving for hospital co-payment, This is *****ing from the client and I want it rectified immediately