1 reviews | Active since Dec 2020
Disgruntled and disgusted
Once again Discovery at it again with their horrible service and bullying. No sense of urgency and hiding behind process , the same processes created by self centered, ******** bullies. What could be the delay in paying a refund? The claim was processed on Thursday 7 September 2023 and I got a confirmation that the refund will be paid on Tuesday, 12 September 2023 from the lovely lady, Miami. So today is Thursday, a week later, still no payment???
This is my money that I have worked hard for. Discovery and Discovery Health is not doing me any favors. Why should I wait a whole week to get my refund back ? Why must clients suffer because of your stupid processes, in-house red-tapes. In this tough economic times you would think that you would be considerate and put the needs of the client first before your selfish interests.
Believe me if I had a choice, I wouldn't be on Discovery health. Infact I wouldn't do any business with Discovery. Your premiums and fees are ridiculously expensive and yet the return and value is less.Your mentality and patronizing approach, making everything as if you care for the clients, it disgusts me. You want to bully everyone in the industry and in their jobs. Pay the claims as they are and stop this nonsense of being self appointed regulator. At the end of the day, the only person who suffers is me, the patient, the client.
I want my money right now and today. I'm not interested in your BS phone call to apologize for the inconvenience. The damage is done so fix it!
Pay me immediately, not after 3 to 5 days. When my money was taken, it was immediate.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
Yes you have been in contact but provided nothing.
Once again , providing a whole load of nothing, and patronizing me as if I'm an idiot with all your excuses.
Discovery doesn't care about my interests. You care about your own to maximize on your profits at my expense. The gap payments don't affect you, they affect me.
I had signed off and given consent a long time ago that all my claims should be paid in full to service providers. I don't determine rates and certainly you don't either.
So the problem is still not fixed.
The refund is still not reflected in my account at 17h23.
Useless phone call and next time you engage with me, send someone who knows what they are talking about.
Don't insult me, I'm not a PR stunt.
Yes you have been in contact but provided nothing.
Once again , providing a whole load of nothing, and patronizing me as if I'm an idiot with all your excuses.
Discovery doesn't care about my interests. You care about your own to maximize on your profits at my expense. The gap payments don't affect you, they affect me.
I had signed off and given consent a long time ago that all my claims should be paid in full to service providers. I don't determine rates and certainly you don't either.
So the problem is still not fixed.
The refund is still not reflected in my account at 17h23.
Useless phone call and next time you engage with me, send someone who knows what they are talking about.
Don't insult me, I'm not a PR stunt.
Discovery Health Servicing Team
Discovery Health Servicing Team