tM
tiny M

1 reviews | Active since Nov 2012

09 Jul 2018, 16:38

Disgrantled member:Unpaid medical bill/consultation fee

I had a claim rejected whilst I have funds available on my extended benefits. The consultant told me that I couldn't not use the extended for all the consultation.

My child needed the session and I booked knowing that I have funds available. To be told that the service is an auxi****y and not covered on the extended benefits left me in awe.

I am sitting her at the Dr 's room embarrassed. Who is going to settle this bill.

0
Replies (2)
Discovery Health
Discovery Health's reply10 Jul 2018, 08:30
Official

Dear mpitje

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Jul 2018, 12:23
Official

Dear mpitje

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team