Disgraceful

On 14 May 2024 I submitted some late claims, due to not being aware that they could have come off my oncology benefits. I was informed that the claims would have to be looked at and processed as a late claim - completely acceptable. On 31 May i again called to find out what the status of my claim is - to be informed that it would take 7-14 days to process - and 30 - 60 days to make payment as t a cost adjustment would need to be made for a payment/refund to be made - again acceptable. On 28 June i again phoned to find out the status and confirmed again 30 - 60 days. On 29 July I AGAIN phoned to follow up with the claim refund - just to be told that a cost adjustment has to be done..... what did the previous agents do ? the gent i spoke was sincerely apologetic and did everything with me on the call and again was told everything is in order and it would take 7 - 14 days and the payment would be made. On 16 August at 2pm i AGAIN called to find out why no payment - I was told i needed to speak to the team Lead Camille Chetty and that she would call me back in 5 min ......... no call. At 3pm I called again to be told she is in a meeting she will me back shortly.......no call. At 16h00 i AGAIN called and was told she is on a call she will call me back in 5 min ............ still no call !! Today, 19 August I called AGAIN, (twice) the agents said they would escalate the call and that team lead Camille Chetty would call me, i informed them that she would need to call me by 11am of which a note was made on the system. It is now past 11am and low and behold still no call !! im am shocked to say the least that this is how discovery oncology treats their clients. Discovery is very quick to make sure they collect money from me on a monthly basis, but has taken over 3 months for my claims to still not be sorted. Disgraceful !!