IM
ItumelengDaniel M

1 reviews | Active since Jan 2016

24 Mar 2020, 11:07

**************

The Discovery medical scheme has once again, rejected the Prescribed Minimum Benefit for my son. After submitting again the documentation they have now moved the goal posts and request the test results. This is a son suffering from Post Traumatic Stress Disorder. I have proof that myself and the Dr submitted the documentation. This includes a personal letter that I wrote to the scheme.

Regarding my chronic medication they up to this day have not responded to my query. I have informed them that I do know that they are providing support to a white patient. The both of us are in the same option, yet they have timelessly rejected my Doctor's application for chronic even after motivation.

I have been waiting for over two days for a call from the representative of Discovery, and I have yet to hear from them. When Black doctors were protesting against Discovery I was skeptical about the legitimacy of the racial ************** that they apply when it comes to Black and white patients and Doctors. I am contemplating moving from the scheme. After the 21 days of lock-down announced by the president yesterday. I will engage with my employer to facilitate the move. I have had enough of this **************. I am BLACK and I am proud to be BLACK.

0
Replies (3)
Discovery Health
Discovery Health's reply24 Mar 2020, 15:58
Official
Dear ItumelengDaniel M 
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply25 Mar 2020, 10:50
Official
 
Dear ItumelengDaniel M 
 
We have contacted you and addressed your concerns. 
 
Regards 
Discovery Health Servicing Team 
IM
ItumelengDaniel M's update25 Mar 2020, 10:59
Reviewer Update
Yesterday I personally called discovery and requested a man by the name of Gabriel to contact me. He did indeed contact me. He promised to send me his personal email. When I checked my emails the email was not there. I then contacted discovery again to request him to contact me, so that I may be able to inform him that I never received his email. He did not call back. If that is what is referred to as resolving my concerns, then they are wrong. They have it on record that I requested him to contact me.