Discriminating the elderly

I really had a bad customer service from Nomaxabiso. I wanted to enquire about my mother's medical aid and she had to confirm with my mother first. When she called my mother for security questions, my mother was unable to give her the details since she was outside. She asked Nomaxabiso to give her a minutes so she can get the details but she declined and told her she doesn't have time for her. That is pathetic, my mother is elderly and she doesn't have time for her. I am shocked at such service. How are we supposed to get assistance when people treated the elderly like this? We pay premiums like everybody else but she was discriminated. <br> <br> I would like to give a compliment to Lee who assisted me after such horrible service, she was so kind and patient. <br>