CP
Chantal P

1 reviews | Active since Jul 2016

03 May 2022, 10:14

Discrimation!

Shocker! Discovery discriminates against people that are hard of hearing. I suffered from SSHL and as such, required hearing aids. Discovery REFUSE to pay for them. They start at R 20 000 and have to be replaced every 3 - 5 years. They will pay for a cochlea implant (allocation for this? R 240 000) but hearing aids? Nope! They also refuse to acknowledge that this condition should be covered under minimum prescribed benefits and/or chronic. Nope, all treatment to do with this condition has to be paid out of your daily savings! How, I ask with tears in my eyes, can they discredit this as a medical condition???????

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Replies (4)
Discovery Health
Discovery Health's reply03 May 2022, 10:30
Official
Dear Chantal P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 May 2022, 12:03
Official
Dear Chantal P

We’ve contacted you regarding your complaint. 

Regards Discovery Health Servicing Team
CP
Chantal P's update16 May 2022, 09:24
Reviewer Update
I was contacted by an agent of Discovery who told me "if we help you, where do we draw the line" ? I am not entirely sure what kind of a comment that is when one has a medical condition. His point of argument was blind people and when I countered with , they cannot simply insert a device into their eyes to fix or assist their sight, I was told that there are devices for blind people. I have done some research and a) I was not born deaf this occurred due to a condition called SSHL and b) mobility devices for the blind are available and although I could not find exact pricing, I would very much doubt that it would be in the region of R 240 000 put aside for cochlea implants. I was then advised that this is different because it is a "in hospital benefit" so I ask you, does the R 240 000 (cash) know where it is coming from or is the merely an allocated budget. I tell you what the difference is, perhaps only 10% would opt for this kind of treatment whilst, perhaps 60% would opt for hearing aids. So not only do they discriminate against client's that are hard of hearing , they now also discriminate against people who have lost their sight due to an illness. #shocking!
Discovery Health
Discovery Health's reply20 May 2022, 14:01
Official
Dear Chantal P

Please check your email for feedback from us. 

Regards Discovery Health Servicing Team