CP
Chantal P
1 reviews | Active since Jul 2016
03 May 2022, 10:14
Discrimation!
Shocker! Discovery discriminates against people that are hard of hearing. I suffered from SSHL and as such, required hearing aids. Discovery REFUSE to pay for them. They start at R 20 000 and have to be replaced every 3 - 5 years. They will pay for a cochlea implant (allocation for this? R 240 000) but hearing aids? Nope! They also refuse to acknowledge that this condition should be covered under minimum prescribed benefits and/or chronic. Nope, all treatment to do with this condition has to be paid out of your daily savings! How, I ask with tears in my eyes, can they discredit this as a medical condition???????
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
03 May 2022, 10:30Dear Chantal P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply03 May 2022, 10:30
Official
Dear Chantal P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
03 May 2022, 12:03Dear Chantal P
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
Discovery Health's reply03 May 2022, 12:03
Official
Dear Chantal P
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
We’ve contacted you regarding your complaint.
Regards Discovery Health Servicing Team
CP
Chantal P's updateReviewer Update
16 May 2022, 09:24I was contacted by an agent of Discovery who told me "if we help you, where do we draw the line" ? I am not entirely sure what kind of a comment that is when one has a medical condition. His point of argument was blind people and when I countered with , they cannot simply insert a device into their eyes to fix or assist their sight, I was told that there are devices for blind people. I have done some research and a) I was not born deaf this occurred due to a condition called SSHL and b) mobility devices for the blind are available and although I could not find exact pricing, I would very much doubt that it would be in the region of R 240 000 put aside for cochlea implants. I was then advised that this is different because it is a "in hospital benefit" so I ask you, does the R 240 000 (cash) know where it is coming from or is the merely an allocated budget. I tell you what the difference is, perhaps only 10% would opt for this kind of treatment whilst, perhaps 60% would opt for hearing aids. So not only do they discriminate against client's that are hard of hearing , they now also discriminate against people who have lost their sight due to an illness. #shocking!
CP
Chantal P's update16 May 2022, 09:24
Reviewer Update
I was contacted by an agent of Discovery who told me "if we help you, where do we draw the line" ? I am not entirely sure what kind of a comment that is when one has a medical condition. His point of argument was blind people and when I countered with , they cannot simply insert a device into their eyes to fix or assist their sight, I was told that there are devices for blind people. I have done some research and a) I was not born deaf this occurred due to a condition called SSHL and b) mobility devices for the blind are available and although I could not find exact pricing, I would very much doubt that it would be in the region of R 240 000 put aside for cochlea implants. I was then advised that this is different because it is a "in hospital benefit" so I ask you, does the R 240 000 (cash) know where it is coming from or is the merely an allocated budget. I tell you what the difference is, perhaps only 10% would opt for this kind of treatment whilst, perhaps 60% would opt for hearing aids. So not only do they discriminate against client's that are hard of hearing , they now also discriminate against people who have lost their sight due to an illness. #shocking!
Discovery Health's replyOfficial
20 May 2022, 14:01Dear Chantal P
Please check your email for feedback from us.
Regards Discovery Health Servicing Team
Please check your email for feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply20 May 2022, 14:01
Official
Dear Chantal P
Please check your email for feedback from us.
Regards Discovery Health Servicing Team
Please check your email for feedback from us.
Regards Discovery Health Servicing Team
