Discovry Vitality does not cancel your membership when requested to

Good day,

Phoned Discovery Vitality during office hours beginning of November 2022 to give 1 month notice of my intent to end my Vitality Membership. Beginning of December 2022 phoned Discovery Vitality again to make sure that this will be the last premium taken from my account for Vitality membership. Low and behold today 3 Janaury 2023 another premium taken from my account for a membership requested to be cancelled in November 2022 already.

Pleaae pay back my fees that taken from my account incorrectly? I will also have to now cancel the debit order from my side as it seems you can phone Discovery Vitality 2 times to make double sure all is in place but yet nothing gets done about it.

Regards, Benise Kitshoff