DiscoveryVitality

<p>Payments for me as principal member were being made by my daughter who is overseas. Her bank account encountered some problems and payments for my medical aid and vitality were not going through. I was not informed of this error and only came to know that I had NO medical cover was when VirginActive debited my account with the full fees. So for June 2017 i had to pay R800 instead of the usual R220 a month for gym.</p> <p>Only when i enquired at the Gym did I find out that DicoveryVitality had cancelled me as a client. I was shocked that if i had had an accident or took ill suddenly I would have been unable to get treatment at hospitals.</p> <p>When I called Dicovery they claimed to have sent me an SMS! Which I did not receive. Somrthing as important as that I surely would have taken note of! They did not bother to call me or even send me an email! </p> <p>AND when tried to cancel Virgin active THEY required me to give them 30days notice and charged me a further full month fee! Even Virgin Active had not informed me of my change in status with regard to my fee structure. Try to talk to ANYONE who could help me with this was frustrating. </p> <p>Only when I app**** as a new customer to Discovery did i quickly get some service from a broker who then did not give me real help. Only wanted to sign me on as his customer to get his percentage.</p> <p>My complaint is that both Discovery/Vitality and Virgin active messed with me and did not have the courtesy to contact me when there was a problem. And I have been a customer of long standing with both companies.</p>