Discovery's systems have failed and their customer support is absent

This system only allows me to choose one of Discovery's companies, but really the problem is across: - Medical Aid - Life - Bank

Discovery relies on their great technology to attract clients. We can log in and manage all the elements of our cover. But that reliance on technology means two things: They don't invest in human skills and customer service, and When their technology fails, they have no way to communicate that helpfully.

In the last 4 days, while trying to update my products, the Discovery system has told me it has failed, or I have experienced being unable to proceed to the next stage across the following platforms: - The bank on desktop - The bank on the mobile app - The bot on the desktop - The WhatsApp bot - (The phone bot did its job which was after navigating the options for 5 minutes to tell me to go to the website and "try again. Thank you. And goodbye.) - The desktop logging in - across 3 different browsers on 2 different computers - On the rare occasions I got in, I would either see my products at the top but no further information on the website at all. (picture a blank screen - yes, that's what I saw) - On even fewer occasions, after getting in and getting to the page I needed, once the transaction was done, I was told 'Oops. There seems to be a problem. Please try again later.'

I eventually had to resort to contacting Discovery via Instagram! That's insane. And the not helpful person said - they were looking into it, with no indication of when or how they would get back to me - did not get someone to call me as I requested - then sent an update this morning to say that yes,there is a problem, and to do what I want to do, I should (wait for it) LOG INTO THE SYSTEM and try again.

I did get someone on a call this morning, and then when I was put through to 2 different departments was told, "Yes, but I said to the other agent that this will take 5 to 6 working days to address. And, the 1st working day starts on Monday."

I am horrified at how poor this customer service is from one of the more respected companies in South Africa.