Discovery's incompetence

My son was injured Saturday 19.10.2019, fractured his left small toe.

Due to allocated GP closed on a Saturday we took him to a network hospital emergency room, as we meant to do as per Discovery.

Doctor referred us to a Orthopaedic Surgeon also in the network...

Due to Discovery closed over weekends we could not get a authorisation number from them as well.

Appointment for the orthopaedic surgeon was made by the hospital which was today and I had to pay all the costs, when calling for a authorisation number they refused to give me one and could not help me any further once again we have to pay the bill, seems to be the norm with discovery.

So you pay your medical aid every month and hardly ever claim and when it comes to claiming money back you never get your money back.

This does not not make any sense.