Discovery's illiterate response team

And here we are again Discovery. Another useless and pointless interaction. Do I not get a phone call to "discuss" my recent comments about Discovery. And all that's said is "we have you records and notes and further information will be given". Wow... Just wow...

But the biggest fact and issue is that NO ONE AT DISCOVERY IS LITERATE ENOUGH TO LISTEN TO MY ISSUE.

My wife is being denied treatment at a hospital based off wrongful information given to me by a DISCOVERY HEALTH CONSULTANT!!! Had I not been told that we will still be allowed Fourways Life for my wife's PMB CHRONIC CARE BASKET TREATMENTS I would NOT HAVE CHANGED OUR PLAN.

But no. They keep going out of their way to dodge this fact and protect themselves.

And because of this, my wife has still not gone for her ANNUAL CHECK UP that should have happened WEEKS AGO already. Because now we have to wait for a slot for the specialist to be able to assist my wife at another facility.

Well done Discovery. Well done. It's not like my wife is living with a life long chronic condition that has severely impacted her life. No. Not at all. Let's keep denying patients access to medical care facilities.

I've been with Discovery for 8 years now. I'm finally seeing how they treat their clients.