Discovery's F for customer care

Discovery customer care is the worse. Tried to change my debit order, the consultant told me she was having a problem. Promised to call me back never did. Debt order went off on the wrong date and bounced. I then decided to make a bank transfer and supp**** proof of payment (payment made exactly a week ago now). This morning I get credit control letter that my benefits have been paused. It's like the leg doesn't know what the feet are doing. Similar happened last time I had to deal with discovery credit control. I had to go on HelloPeter to get satisfactory result. Could someone from Discovery please look into this case and fix this. PLEEEEEASE!!!!!!!! And fix whatever inadequacy in the credit control depart.