Discovery’s disappointing service

M

On Monday 9/11/2020 I woke up with a terrible pain on my chest. Having heart disease in my family and because of excruciating pain, my husband took me to ER. The doctor needed to admit me but admin couldn’t find any evidence of my Medical Aid number. Paying by eft I had all proof of payments but unfortunately I had to pay R3000 and go home in terrible pain to sort out the mess. After hours on the phone I came to the conclusion that the onus is on the client and Discovery just passes all responsibility to the client. Discovery is apparently a debit order company and if you didn’t get your debit order documents sent you were simply terminated. There excuse was that the updated contact details weren’t sent. In January I updated both details with the Health & Life policy department. The life policy department regularly contacts me but the health department allegedly has no records of my updated contacts. So where did the money go? Discovery received a total of R25 500 since June. They apparently deposited R10 000 into an account on a business name into an FNB account which was closed 8 years ago. Surely if Discovery receives payments from the main member from a Nedbank account in he’s name they would deposit into that account. Discovery says I must deal with this issue and fight for the money from FNB. I have no proof of payment from Discovery for the FNB payment allegedly made by them and they only gave me the last four digits of the account. So the next question is where is the balance of this money? All I wanted was my Medical Aid reinstated. Apparently to reinstate I need to pay in the R10 000 they allegedly paid into the closed FNB account. I paid in more than R25000 to Discovery in the last 6 months. If we had an an accident we would have been sent to a State hospital to die.

Our family have been loyal clients for over 20 years and we’ve paid in more that R3 Million to Discovery in the past 20 years. I’ve written to Discovery four days ago and have had lengthily conversations. I’m still in pain and nothing has been resolved.

Discovery please contact me!

My ref number: ***