Discovery’s Delayed Support: A Case of Inefficiency or a Lack of Will to Help Loyal Clients?

I have been trying for weeks to get Discovery to approve my chronic meds with no luck. First they cannot find evidence of it being submitted although it was submitted by the doctor more than once. Then went to the wrong department and I am being sent back and forth with no answers!!!! Then I was told that I dont qualify (nonsense according to my docotor) Now I am told that it is not approved by Oncology (whom PMB regferred me to) yet Oncology referred me back to PMB department who also do not have answers. All along I am paying Discovery subscriptions PLUS the chronic medication. And spending endless hours and air time trying to sort this out.