Discovery's complete incompetence of service from staff and brokers

So the saga continues from last year!!!! My useless broker Leon Vermeulen, who works for DISCOVERY AND EMPLOYED BY Discovery, and Discovery themselves, have asked me to pay in monies for my daughter, who my broker at the time conveniently forgot to remove her from my Medical Aid, after I have asked him its all on messages and I have proof! Then to be phoned by Gabriel Joseph who agreed that Discovery's service was shocking in the way that this issue was handled!!!I was asked to forward proof of my daughter's departure in May, which I sent as well as a copy of her air ticket! Due to the negligence and incompetence of broker Leon Vermeulen, I have paid R180000 for my daughters contribution because of the imcompetence of Discovery and their brokers. Discovery is all about money and they do not take care of their members!! I have all the evidence that I have asked for my daughter to be removed but still nothing has been done and they are saying that it was not their fault!!! Look at all the complaints on Hello Peter Discovery and wake up!!! I have also lodged this with the ombudsman and am now asking Wendy Knowler to handle this case for me. Shame on you Discovery! I have also asked to be removed from Vitality twice via email, yet nobody has contacted me or responded. Shocking service!