Discovery's communications is breaking down

Item: Discovery Health
Rating: 1
Author: Andre P

Very poor communications within Discovery - they need to remove a dependant of mine and they seem unable to do so - there are constant e-mails referring to employer needs to action (this came from my employer), what is membership number coming through e-mail (although already stated)

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

25 Apr 2023, 11:26

Dear Andre
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Apr 2023, 11:26

Official

Dear Andre
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Andre P's updateReviewer Update

26 Apr 2023, 08:16

Thank you this was now promptly resolved by your escalations team. Pity I had to come here to try and resolve this.

Andre P's update26 Apr 2023, 08:16

Reviewer Update

Thank you this was now promptly resolved by your escalations team. Pity I had to come here to try and resolve this.

Discovery Health's replyOfficial

05 May 2023, 13:08

Dear Andre

Thank you for the feedback.

RegardsDiscovery Health Servicing Team

Discovery Health's reply05 May 2023, 13:08

Official

Dear Andre

Thank you for the feedback.

RegardsDiscovery Health Servicing Team