Discoverys bad communication

Good day,

Today discovery was kindnenough tobpay oit a claim to me. But i didn't submit a claim. Insend Discovery a email requesting to find out why were they paying me but i didnt submitt a claim. They never reaponded so i called.

When speaking to Thandeka Nthingon, who was really not helpful at all. Firstly she explained why they paid me and not the DRS DU Buisson, reason being the hospotal where my son was in was not a service provider, so DRS DU Buisson puts in a claim but discovery does not pay them directly. Discovery will pay out medical member who must then pay the bill. i asked why they didnt inform me of this procedure or way so that i was aware of it. I mean any extra money in a persons account is quite nice and can be spent. She advised that i should know this? Firstly who is aware of how the medical operates and with who? So when mentioned i was not aware of this she climed that i was. Then I asked again why i was not aware of this, then she said that i get my emails regarding the dailyclaims and its specifed there. I have to now sit log onto my emails and open the load of emails received from discovery to see that. My son was very and in hospital. Thenbto top ot off, i now to to phone Drs Du Basson now get there banking details in order to pay them the funds for the blood tests done while my son was in hospital.

Honestly, if i knew incpuld not pay a service provider forbehatever reason and have to pay the memeber surely there should be some form of information being sent out? This is so redicouls of Discovery, always so unhelpful and just do as what they wantbwithout communication to the memebr. My thumb does not contain information so no info can be sucked out of it.

If i didnt follow up meaning have to run after them... i could of been under a lawsuit in a few months by Drs Du Buisson caused by discovery for a unpaid bill. How lovely discovery how lovely.

Regards Chantel