Discovery...rather don't.

So I had been a pretty loyal Discovery customer until Covid hit. I work at sea and after coming back from the Philippines last year, within a few months my savings had been depleted and I was left with a relatively large family to support. Nevertheless, I employed all sorts of methods to keep my Discovery membership active.

Let's be clear:

My Car Insurance: Discovery My investments: Discovery My life insurance: Discovery My Father's medical aid ( at R7500 per month mind you) My Medical Aid

I had battled with discovery (no don't get this wrong) for TEN YEARS to get my father added onto my medical aid as he is 100% financially dependent on me.

This FINALLY happened this year. I had to move mine. membership back a few times as my next contract at sea's commencement date was changed. Do you not believe that Discovery has TWICE tried to debit the amount of my medical aid over two months even though I had spoken to COUNTLESS people to make sure that that would not be the case.

All of that I could have probably forgiven, having worked in a call centre myself (funny enough, one of which was processing claims for Discovery and so I knew I was working for a good bunch). I opened a Discovery Bank account (the Black card) and I was referring all of my fellow seafarers to discovery, as via the app one could still participate in the discovery workout plans.

All was going well...until it wasn't. As seafarers, we'd been moved from pillar to post and suddenly our commencement dates got pushed out ****her and ****her and there was no permanent work to be had here. My salary went from R 135 000 a month, to R 25 000 but yet, I will still trying to keep at least my dad's medical arrived (by the way, received NO support from Discovery during this time, nada. ) which I guess I understand situation-dependent, but I was rather looking forward to a long relationship with Discovery. My total spend, including my investments, life insurance, car insurance as well as my and my father's medical aid was around R 17 000 per month. So I'm probably not your top tier client, but I wasn't a nobody - not that any of your clients should be.

Let's cut out all of the long and convoluted, RUDE discussions I had with some of your staff who seem to think that they're untouchable working for Discovery (and the fact that you've grown so big, is perhaps part of your problem, you might want to think about how you're going to handle your retentions from here on out because the folks I have been speaking to just in my social circle, are all moving to fedhealth - and that was without my interference.

As I withdrew from my medical aid I still owe you like R 3500 or something, which I'll get too asap. But this didn't stop me from reapplying for my father and me and this time FINALLY he was permitted to be a dependent on mine (TEN YEARS after we first tried) and I receive the most hideous phone call from one of your "team members" at 07:00 or some ridiculous time of the morning mind you, speaking to me as If I was a piece of s*hite under his shoe because I still owe you R3000 odd and his opening sentence:

I'm calling from Discovery and we're placing you on ITC.

Well, firstly, by all means - please feel free to do, at this stage of the game, you'll be joining a very long line.

Second of all, please remove all remaining policies and or products that I have with discovery. ALL OF IT. Medical Aids, car insurance...I don't care if I buy rooibos tea from you, cancel ALL of it. Remove me from your marketing lists and never and I do mean NEVER contact me again.

I am responsible for paying for my Fathers Medical Aid, his partners Medical Aid, as well as my sister's medical aid and it, will be a cold day in hell before you ever see another cent from me again.

I know that what I am about to say will mean nothing to you, this is the nature of conglomerates when they reach your size, but I had such a massive emotional attachment to your brand. You took such good care of my father and how even knows if I would still have him - then, you started treating him like a commoner with surly, sarcastic and TERRIBLY mannered staff harassing him.

I thought we'd be with you forever, as for now, I don't want this resolved but I would appreciate it if you could get this. to the correct department because I'm also tired of trying to speak to someone who just puts me through to a myriad other people who then eventually cut me off.

All I ask is that you remove every last semblance of my and fathers time with you. I know we still owe you money and I will settle that as soon as it's possible to do so.

Remove, remove, remove and take us off of your database, we NEVER want to hear from you again.