Discovery(ng) the meaning of low class service

Sent a mail request for a name change. Got an automatic reply that within 3 days the matter will be addressed. EIGHT days later, still didn't get anything, so I sent a reminder. To my stupefaction some Liska Le Minnie sent a reply that they need ... an ID number, although in my request I attached the ID, wrote the membership number, the the dependent number and wrote the ID number as well. I am so sick and tired to deal with IMBECILES who cannot perform the basic of a task, yet they charge arm and legs. Instead of reading the ****ing mail, they dismiss my request on the spot. So, I understand that part of my payment is for Discovery Health overheads expenditure. That's what I pay for: chronic cretinism. The irony is that they want us to bank with them, to insure with them.