Discovery - you failed me

Being registered with Discovery for chronic medication I arranged to obtain my new monthly supply of tablets a few days before my current supply ran out as I would be travelling to a remote area in South Africa where it would be impossible to obtain them. On returning home nearly three weeks later I receive an email from Discovery telling me that they will not pay for the new supply of tablets as they were obtained before the earlier batch ran out. When phoning them to enquire about this they confirmed that they will not pay. The amount concerned? R78.63. This is so typical of the attitude of companies here like Discovery and is one of many reasons why I for one have had enough of them and their hostile attitude to their clients. This is not service, it's a pathetic travesty of customer service. Time to seek pastures new.....