DI
David I
1 reviews | Active since Jun 2016
30 Jul 2019, 08:24
Discovery - You are *****ing from me.
3 months going on 4 where Discovery will not refund me my R500 owing for the shoe benefit. Every excuse under the sun, except for the actual refund. Unbeliveable how customer care has been flushed down the drain. Discovery - This is really pathetic.
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Replies (2)
Discovery Health's replyOfficial
30 Jul 2019, 12:31 Dear David Innes
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply30 Jul 2019, 12:31
Official
Dear David Innes
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
DI
David I's updateReviewer Update
30 Jul 2019, 16:14I've seen your email reply and dispute it as I have been through this query.
Please note that the vitality benefit dropped on 2019-05-19 which is after the shoe purchase.This was noted by your colleagues (listen to the voice recording if needed) where they agreed it was on max discount at the time of purchase
Please note that the vitality benefit dropped on 2019-05-19 which is after the shoe purchase.This was noted by your colleagues (listen to the voice recording if needed) where they agreed it was on max discount at the time of purchase
- Your cash back percentage decreased on 2019-05-19
DI
David I's update30 Jul 2019, 16:14
Reviewer Update
I've seen your email reply and dispute it as I have been through this query.
Please note that the vitality benefit dropped on 2019-05-19 which is after the shoe purchase.This was noted by your colleagues (listen to the voice recording if needed) where they agreed it was on max discount at the time of purchase
Please note that the vitality benefit dropped on 2019-05-19 which is after the shoe purchase.This was noted by your colleagues (listen to the voice recording if needed) where they agreed it was on max discount at the time of purchase
- Your cash back percentage decreased on 2019-05-19