Discovery - you are making my blood pressure soar

Discovery Health, now I think I am boiling! Nadine called me to, among other things, advise that my recent request for help with a CHRONIC CONDITION, requiring hospital admission during a pandemic, is 'in process'. Further I was advised I need to provide PROOF OF PAYMENT - these visits were DECLINED BY YOURSELVES. Why on earth would you still need proof. Do you think a magical fairy popped in and paid for me? I sincerely doubt your integrity. This has been going on for months and I feel this is a game so that your members become exhausted and just stop appealing. In the middle of one the worst disasters we have ever experienced, Discovery, you are not helping this situation at all. We have all taken cuts in salaries etc which is why I appealed to Discovery in the first instance and I was advised at that time that YES, I could apply for an extender! This is one time I would expect a medical aid to assist.

I have subsequently sent proof to avoid wasting anymore of my time and save my blood pressure of climbing.