AK
ANJUNA K

1 reviews | Active since Nov 2018

30 Jul 2024, 19:50

Discovery you add to my problems

If you thinking of joining Discovery, think twice. I would never recommend them. I recently had a mammogram done and require a vacuum biopsy and what you never expect to hear is; this cannot be approved. The irony is that they will cover me going to hospital and going into surgery but a day procedure cannot be covered. so they want to pay for me to sleep in hospital be it a day or two; but not a day procedure. I called them spoke to 2 of their consultants who were absolutely helpful and saw the need for me to have the procedure done , but not there so called doctor panels. Worst service ever; now i have to look at going to a state hospital, God only knows how long they will take to help me whilst I stress about my health. What is the purpose of medical aid when a required; significant procedure for a woman cannot be done. Im so disgusted with them and will never ever recommend them. I rather pay for a hospital plan and save my money for a "NOT COVERED" procedure.

0
Replies (4)
Discovery Health
Discovery Health's reply31 Jul 2024, 06:57
Official
Dear Anjuna K

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Aug 2024, 15:55
Official
Dear Anjuna K Please check your emails for feedback from us. Regards
Discovery Health Servicing Team
AK
ANJUNA K's update01 Aug 2024, 18:49
Reviewer Update
Exclusion once again, thank uou for replying to what I was already told. Don't you people get it, excluding one option and including the other. What ****, don't bother responding. So much of bad reviews, to good to make sure our premiums are increased every year.
Discovery Health
Discovery Health's reply05 Aug 2024, 16:20
Official
Dear Anjuna K We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team