Discovery yet to discover how to provide good customer service

<p>Each and every time I contact discovery health it has been an unpleasant battle. This time around, I did not receive my tax certificate and sent an email requesting it or assistance in obtaining it. I got a response saying that they will get back to me in one business day. One business day later and nothing. I understand that it may take longer but when it comes to something this important and is needed by a deadline, they need to work on their service. Every contact with customer service has reulted in them not knowing the product or not being able to assist in anyway, managers included. I feel that this is unacceptable as had they sent the tax certificate like they should, this would not be happening. SARS gives a deadline when documents need to be uploaded and should i miss that deadline, discovery would care less. I am on one of the top memberships and pay every month without fail. Is this what they think of their customers? Is our business not important because you take our money anyway? I a very disappointed and might rethink staying with discovery health as the only thing they have discovered is how to be a constant disappointment. </p>