AB
Ashton B

1 reviews | Active since Feb 2016

17 Oct 2024, 17:48

Discovery would rather let you die

I had a medical emergency, tried calling Discovery. No one who answered was helpful, they kept transferring me to some or other sales department. I contacted their Discovery 911, requested the option for trauma which according to their website is available at all hours. I was again unable to get hold of anyone. As I am typing this, I was transferred to Netcare911 who told me I have to wait until tomorrow to get hold of the Discovery Emergency Line. By tomorrow I would most likely already be dead. Their website is **********, their phone line prompts don't work, their customer service is non existent. I'm surprised Discovery still have members that are still alive

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Replies (2)
Discovery Health
Discovery Health's reply18 Oct 2024, 06:39
Official
Dear Ashton B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Oct 2024, 13:16
Official
Dear Ashton

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team