Discovery worst service

My step daughter went for a operation on her teeth at a City Med hospital and we received Hospital Authorization. After the operation the all the bills was taken from the Day to day benefit where it should have come from Hospital Risk. We mailed Discovery and after waiting we received information from them that it must have came from Hospital Risk. Ref: ********** 282, ********** 283. They assured us it will take 2 to 3 business days, on 26 February 2018, it is now 9 March 2018 and still nothing has happened and the day to day benefit is exhausted and hospital bills needs to be paid. This is on Remedi Health that is actually Discovery Health. No service from Discovery , no customer care and they do not commit to their promises and emails.