Discovery worst medical aid burden the client

So I am on the smart comprehensive plan and I activated the ART benefit last year,September 2023,I went for tests requested by Discoverys doctors they recommended.

I did some tests before consulting the specialist as per his request,now Discovery covers these test but they rejected the claims,I called in today to query why these claims were rejected and the consultant was not helpful and stated she does not have the list in her procession for what tests are covered under PMB why have a consultant to assist clients if she does not have a list of which tests Discovery pay for or not,also Discovery never sent us a list of what blood tests are covered and what is not,if their own consultant dies not know how do they expect us clients to know.

In any event these were basic tests that according to the ART benefit are covered.Discovery please get your consultants trained and give them the necessary documents so they can assist clients effectively and at the same time treat us clients with respect and not be rude.I will surely be changing to another medical aid soon that is customer orientated and assists customers with their queries.The NHI will give Discovery a much needed wake up call they need.Please stay away you will regret it later.

Very frustrated Discovery client Kreban Govender***)ID:***