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nicole R

1 reviews | Active since Jul 2015

26 Nov 2024, 19:59

Discovery worst maternity plan

Keycarestart is by far the worst medical aid plan

I activated my maternity plan 3 Oct 24, I was told everything was activated.

In no communication was I ever made aware that my GP had to activate my specialists

After 10 calls via the app which sucks and keeps kicking me out

Nobody besides 2 amazing customer care guys named

Jared and Ntando

Really tried their best to help me.

Every female I spoke to either had an attitude, call cut and never called back or spoke to me like I was stupid

I am pregnant and I activated my plan

My GP has been trying for two days to activate my specialists and has been unsuccessful

He even called and was told everything was activated

Only for me to call back and find out it hasn't been

He then emails and I get told they will take two days to check it

I have spent over R5000 in gynaecologist visits because I activated maternity plan

All to find out that it is not and none of my money will be paid back to me

I am Soooo disgusted in the bad service and how I am being ****** and not being taken care of

How the app is such a waste of my time

All the time I wasted and NOBODY CAN HELP ME

NOBODY CAN ASSIST ME

CAN SOMEONE PLEASE HELP ME

THIS IS SOOOO STRESSFUL AND I AM PREGNANT

DO YOU PEOPLE EVEN CARE ABOUT THE STRESS YOU ARE PUTTING ON A PREGNANT WOMAN??????

can someone please just help me because I am swamped in medical bills which discovery claims all to be covered with my maternity plan

My GP has confirmed that I am pregnant

He has confirmed the need for the gynaecologist

Can I please just speak to someone who gives a **** about their client of over 5 years

I pay every month

I never missed a payment

And this is how I get treated!!!!!

0
Replies (2)
Discovery Health
Discovery Health's reply27 Nov 2024, 05:56
Official
Dear Nicole R We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Nov 2024, 09:58
Official
Dear nicole

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team