MM
Makgethwa M
1 reviews | Active since Jun 2017
26 Aug 2022, 07:21
Discovery won’t pay from my benefits
I submitted a claim for a lactation consult and have been sent from pillar to post for the last 3 weeks. I’ve had to submit it twice plus an adjustment and each time I submit there is a new issue with the invoice. I don’t understand why the claim is being rejected as I have a benefit for lactation consulting under my plan.. I have spoken to multiple consultants via phone and chat and no one can help me. I’m so disappointed in Discovery for treating me this way knowing I’ve JUST had a baby and the challenges that come with that. This is an added unnecessary stress that I don’t need right now. Do better
Helpful (0)
Replies (5)0
Replies (5)Discovery Health's replyOfficial
26 Aug 2022, 10:53Dear Makgethwa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Aug 2022, 10:53
Official
Dear Makgethwa M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
29 Aug 2022, 11:45Dear Makgethwa M
Please check your email for feedback from us. Regards
Discovery Health Servicing Team
Please check your email for feedback from us. Regards
Discovery Health Servicing Team
Discovery Health's reply29 Aug 2022, 11:45
Official
Dear Makgethwa M
Please check your email for feedback from us. Regards
Discovery Health Servicing Team
Please check your email for feedback from us. Regards
Discovery Health Servicing Team
MM
Makgethwa M's updateReviewer Update
29 Aug 2022, 12:43Hi. I haven't received an email yet
MM
Makgethwa M's update29 Aug 2022, 12:43
Reviewer Update
Hi. I haven't received an email yet
MM
Makgethwa M's updateReviewer Update
30 Aug 2022, 13:17No feedback
MM
Makgethwa M's update30 Aug 2022, 13:17
Reviewer Update
No feedback
Discovery Health's replyOfficial
02 Sept 2022, 15:20Dear Makgethwa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2022, 15:20
Official
Dear Makgethwa M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
