MM
Makgethwa M

1 reviews | Active since Jun 2017

26 Aug 2022, 07:21

Discovery won’t pay from my benefits

I submitted a claim for a lactation consult and have been sent from pillar to post for the last 3 weeks. I’ve had to submit it twice plus an adjustment and each time I submit there is a new issue with the invoice. I don’t understand why the claim is being rejected as I have a benefit for lactation consulting under my plan.. I have spoken to multiple consultants via phone and chat and no one can help me. I’m so disappointed in Discovery for treating me this way knowing I’ve JUST had a baby and the challenges that come with that. This is an added unnecessary stress that I don’t need right now. Do better

0
Replies (5)
Discovery Health
Discovery Health's reply26 Aug 2022, 10:53
Official
Dear Makgethwa M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
 

Discovery Health
Discovery Health's reply29 Aug 2022, 11:45
Official
Dear Makgethwa M

Please check your email for feedback from us. Regards
Discovery Health Servicing Team

MM
Makgethwa M's update29 Aug 2022, 12:43
Reviewer Update
Hi. I haven't received an email yet
MM
Makgethwa M's update30 Aug 2022, 13:17
Reviewer Update
No feedback
Discovery Health
Discovery Health's reply02 Sept 2022, 15:20
Official
Dear Makgethwa M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team