Discovery won't accept a Neurosurgeon contracted to Discovery report to register PMB condition

I wish I could give minus stars. Discovery refuses to register PMB condition despite my Neurosurgeons motivation for it accompanied by MRI results. My Neurosurgeon is contracted in to Discovery. It was not an elective surgery and meets criteria on their list of PMB conditions. Without the operation there was a risk of paralysis as my spinal chord was already compromised.

For a different operation this year I submitted motivations from my Neurologist, Neurosurgeon, ENT and Psychiatrist. I also submitted polysomnogram, sleep EEG and MRI results. I just think they do not have people qualified to interpret clinical data or to understand conditions and apply common sense.

One other example, Discovery offered Vitality points for me to do colonoscopy cancer screening test. My doctor also strongly advised me to because my dad had colon cancer. Even if I use practitioners contracted in to Discovery I have a co payment of R7k to pay in. They suggested I do it in doctors rooms, however the doctors I have consulted said it's too risky. So I will not be doing the screening test. I cannot afford it in addition to the R50 000 I have had to pay in co payments just for 2 operations (more bills coming in everyday)