Discovery won't pay out

<p>I have a smart classic plan with Discovery. Part of hte plan covers you to see a specialist regarding a sports injury when referred by network GP. My GP gave me a referral letter and i had the specialist consult. I now came to claim for the consult and Discovery wont pay. They said the GP has to activate the benefot on the Health ID system. I phoned my GP and he said there is no option on my plan for this. SO he called Discovery himself. He was informed that for my plan there is no such activation necessary, but rather, the patient jsut needs to include the referral details with the claim.</p> <p> </p> <p>I then called Discovery again, and they insist that the doctor needs to activate the benefit. I am now totally confused as it appears that Discovery keeps on changing the info.</p> <p> </p> <p>Could somebody from management in Discovery please assist me. As no one knows what to do.</p>