Discovery - Where are your ethics? Fix it or say goodbye

I offered my wife the opportunity to move medical aids to Discovery last year. She agreed and joined my medical aid after the first quarter last year.

I had previously worked very hard to get to a diamond status before my wife joined my medical aid. When she joined around April 2018, Discovery doubled the points required to stay on Diamond for us two by the end of December which is not fair as this does not allow the member the full 12 months to achieve these points.

We had her join Virgin active in November (which was the first time we could afford it as we are currently living on one salary). This was in an effort to allow her to track points but still, it was not enough and now we have both been downgraded to Silver.

I tried to complain multiple times about this unfair policy last year. It is ridiculous that the user is not allowed 12 months or their points required should be lowered. I would have never moved my wife across had I know this would be the effect. I was promised a discovery superior or manager would contact me which never happened. Instead, I had to phone again and again after which the call center agents just say sorry.

I do not want a response saying "we working on this". This bull is not fair and I will cancel all my Discovery policies and credit cards if this is not resolved fully.

It is wrong what you are doing. My wife would have achieved her points had she had 3 more months!