Discovery WhatsApp option does nto help

Discovery needs to withdraw their “ask Discovery” WhatsApp option. I have just had the most frustrating circular discussion on this app. It doesn't recognise my responses and keeps asking the same questions and giving the same options. The constant “I’m sorry, I couldn’t process this message. Please ask me a question and I’ll try to find an answer.” isn't helpful as I keep asking the same question. The app then asks me to narrow it down to choices. Once I offer my choice option it repeats this message. It is now saying “Something’s wrong on our side We’re working hard to fix it. Please check back shortly.” repeatedly and cluttering up my WhatsApp message inbox. I tried to send an email to Discovery, but their contact list is now limited to the call centre (I can't take or make calls during the day) or this WhatsApp app. Seriously, how can a company like this release something without thorough testing and monitoring during rollout?