HG
Harold G
1 reviews | Active since Dec 2010
14 Jun 2023, 07:31
Discovery - Weak ***** Detection Processes in Place - Pays Double and I have to try and get money back.
Discovery Health does not have processes in place to identify potential ***** - once I identified that a service provider a Dr S Y Naidoo from Baker Street Medical Suites put through multiple claims for a single consultation I was informed that I had to discuss with the service provider and have reversal forms completed - so Discovery pays out without giving me the ability to approve claims on a trusted device and now it is my problem - amazing Discovery please get your anti-***** technology or processes updated as certainly a claim for same consolation should raise a risk alert.
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Replies (3)0
Replies (3)Discovery Health's replyOfficial
14 Jun 2023, 10:25Dear Harold
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Jun 2023, 10:25
Official
Dear Harold
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
HG
Harold G's updateReviewer Update
14 Jun 2023, 12:32Thank you - I since got hold of the Doctor and apparantly is was for a medicine application and a legitimate transaction - would be good to get more details on the claims so we can avoid situations like these
HG
Harold G's update14 Jun 2023, 12:32
Reviewer Update
Thank you - I since got hold of the Doctor and apparantly is was for a medicine application and a legitimate transaction - would be good to get more details on the claims so we can avoid situations like these
Discovery Health's replyOfficial
19 Jun 2023, 15:47Good day
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply19 Jun 2023, 15:47
Official
Good day
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
