'Discovery. We NEVER keep our promises to customers!'

So after no-one paid a blind bit of notice to my above message, I had to call Discovery again. I eventually spoke to Noxy. After talking to her for more than 45 minutes, she eventually worked out that the agent who did not call me back was Neelofar. Still waiting for her call! Am now speaking to Viwe, another manager. He made some lame excuses for the other manager, Neelofar, for not returning my call. I am now waiting to speak to Viwe's manager. I said I would not sit on hold for more than 5 minutes before I hung up I am sure you can guess what happened . The absolute incompetence at every level of Discovery never ceases to amaze me! I am only now waiting to see what level of compensation I am offered by Discovery, for wasting my whole afternoon! Discovery, the most *********** medical aid in the world!