Discovery wants to chase prospective customers away

I wanted a simple thing - Delta Hospital Network - The website does not work so I called in to the call centre. Firstly it seems the call centre is only designed for current members as it is difficult to get through without a member number. Then when you do get through, they make it difficult for you. I asked for them to email me the Delta Hospital Network so that i could make a decision, but then I get told they can't do that as the information is on the website. I explained that the link on the website is not functioning, and then get told that I should wait for the website to come up again. It seems to me that Discovery is using red tape to chase prospective customers away. How stupid of a business to not treat prospective clients properly.