Discovery Vitality - Worst experience ever - NO SUPPORT - #CustomerDoesNotMatter

Vitality level - Firstly... worked for 4 months to get through Blue and Bronze to a Silver level, fell ill 2 days before the end of the year... had 500 or so points left of 30000 to be reached, and they dropped me back down TWO LEVELS - to blue, have to start the process all over again. Did log a query, followed their review process, been waiting two weeks and still waiting.... response and customer service sucks!! Secondly - tried to activate healthy food benefit today and link with my SmartShopper card... continuous error messages, unable to activate... Logged a call, no response... tried WhatsApp support channel, told me they need to log a call, no reference provided, just ended the chat - tried to phone... not a single number working - it dies instantly - NO SUPPORT

Honestly - just too much effort to get the simplest things done - not worth it to pay over R300 per month to belong to a rewards program where the institution benefits from customer data, exercise that customers do to stay healthy and partnerships...but the customer is getting *****ed over by stupid rules and bad support processes... Would rather just quit the programme altogether - better things that I can actually enjoy and that actually work that I can allocate the R300 to...